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Have a question about your order? We answer the most frequent order and delivery questions on our FAQ page which can be found here.

Our HiLife Customer Services team are very happy to help with any order or delivery queries between the hours of 8.30am and 5pm Monday to Friday. You can call the team during these hours on 0345 6461488 or email them at any time on customer.services@hilifepet.co.uk

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Have a question about our delicious HiLife range? The most frequent questions can be found on our FAQs page here.

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Product name (if applicable)

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The most frequent subscription questions can be found on our FAQs page here.

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Order Number (If applicable)

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The most frequent delivery questions can be found on our FAQs page here.

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Order Number (If applicable)

Message *

We're sorry to hear that you've had a problem with your order. Please fill in our form below and one of our HiLife Customer Services team members will be in touch.

Our opening hours are 8.30am and 5pm Monday to Friday. You can call us during these hours on 0345 6461488 or email at any time on customer.services@hilifepet.co.uk

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Product Name *

Size of Pack

Can you describe the issue with your product, including any symptoms. *

Where did you purchase your product from?

Best Before Date

Batch Number

Not sure where to find this? Look underneath the best before date for the string of letters and numbers.

How long have you been using the product?

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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We're delighted to hear that you have some positive feedback for us! Please send your thoughts below and we will share across our entire HiLife team.

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Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon.

Have a great day!

Thanks for getting in touch!

We appreciate you contacting us. One of our colleagues will get back in touch with you soon.

Have a great day!

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